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The thru-dial service 4-9

Thru-dial examples

Standard 1.0 Voice Services Application Guide January 1998

“If you know your party’s extension, start dialing now.”

Of course, you may need a greeting before the instruction and

an option for callers who do not know the extension of the

person they wish to call.

Solution

To create this service, you build a voice menu front end and set

the menu options which correspond to the first number of any

local DNs to a unique thru-dial service. The following steps

outline the process for creating the quick dial thru-dial service.

It actually requires three separate thru-dial services.

• Build the voice menu and assign a thru-dial service to each

of the digits 2, 3, and 4. See Chapter 5, "Voice menus".

• Create three thru-dial services to correspond to each of the

digits 2, 3, and 4 respectively.

- For the service assigned to key 2 in the menu, fix the

DN length (to four in this example). The left pad char-

acter is 2.

- For the service assigned to key 3 in the menu, fix the

DN length (to four). The left pad character is 3.

- For the service assigned to key 4, fix the DN length (to

four). The left pad character is 4.

- For each of the thru-dial services configured, record a

greeting and set the Suppress Prompt field to Yes (see

“Identifying whether the prompt/greeting should be

suppressed” on page 4-29). This ensures that the caller

is not interrupted by an initial thru-dial greeting. But if

the caller has a problem with the number, or stops

dialing and has to start over, the greeting is heard.

When a caller reaches the quick dial thru-dial service

When a caller dials the quick dial thru-dial service, which is a

voice menu, the caller hears the menu greeting and the

instruction prompt to enter the DN. When the caller starts

dialing 2339 for example, the 2 selects the thru-dial service

assigned to key 2. The 339 completes the DN. The thru-dial

service puts the left pad character 2 in front of the 339, and dials

2339.

1 2 ... 116 117 118 119 120 121 122 123 124 125 126 ... 459 460

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Meridian 555 Podręcznik Użytkownika Strona 121