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Setting up Meridian Mail for Voice Services 2-19
Configuring the class of service
Standard 1.0 Voice Services Application Guide January 1998
Configuring the class of service
Introduction
In a Call Answering session, one of two personal greetings
may be played to a caller if a mailbox user’s phone is busy:
• the mailbox user’s personal verification
• the mailbox user’s mailbox number
Restrictions
This feature is available only to MMUI mailbox subscribers.
See also
You establish whether a caller hears a user’s name or number
when you configure classes of service.
For more information, see the “Class of Service
Administration” chapter in the System Administration Guide
for your platform.
- Meridian Mail 1
- P0875903 2
- Publication histor 5
- Contents 7
- 3 Voice announcements 3-1 8
- 4 The thru-dial service 4-1 9
- 5 Voice menus 5-1 9
- 6 Automated attendants 6-1 10
- 7 Voice forms 7-1 11
- 8 Time-of-day controllers 8-1 12
- A Worksheets A-1 13
- Chapter 1 15
- Maintenance features 17
- Procedure: 17
- Determining which 17
- Typographic conventions 18
- Administration level 19
- Screen examples 19
- Overview of Voice Services 22
- Announcements 23
- Thru-dial services 24
- Time-of-day controllers 27
- Voice menus 29
- Standard key functions 32
- Automated attendants 33
- Leave a message 35
- Information services 35
- Announcement only 36
- Information menus 36
- Fax menus 36
- Voice prompt 37
- Remote activation 37
- Choosing a speaker 38
- Voice forms 39
- Fax on Demand 40
- Tip: Using the Find Function 41
- The solution 47
- Mixed live and 47
- The problem 47
- Announcement only The problem 49
- Information menu The problem 49
- Chapter 2 51
- Identifying timeout values 56
- Short disconnect 58
- Voice menu examples 59
- “Goodbye” 60
- Identifying business hours 65
- Identifying holidays 66
- Restrictions 69
- Chapter 3 73
- Voice announcements 3-3 75
- 3-4 Voice announcements 76
- Key Result 76
- A voice announcement scenario 77
- Revert DN 78
- Update password 78
- Process for planning 80
- Announcement 80
- Definition Worksheet 80
- Voice announcements 3-9 81
- Scripting the announcement 82
- Voice announcements 3-11 83
- Choosing passwords 85
- Silent disconnect 86
- Voice announcements 3-17 89
- 3-18 Voice announcements 90
- 3-20 Voice announcements 92
- Adding a new announcement 96
- Recording the announcement 100
- Result: 101
- Introduction 103
- Direct access 103
- Testing the announcement 106
- Section C 107
- Multi-customer 108
- Chapter 4 113
- Overview 114
- What is a thru-dial service? 115
- ATTENTION 116
- Left pad characters 117
- The thru-dial service 4-7 119
- Thru-dial examples 120
- Solution 121
- 4-10 The thru-dial service 122
- Security issues 123
- 4-12 The thru-dial service 124
- Monitoring for hackers 125
- 4-14 The thru-dial service 126
- Section A 127
- Security warning 128
- Process for planning a 128
- Thru-Dial Definition 129
- Worksheet 129
- Choosing a thru-dial ID 130
- Choosing a thru-dial title 131
- Identifying the revert DN 132
- Identifying passwords 133
- Select an update password 134
- (multilingual systems only) 135
- 4-24 The thru-dial service 136
- Dial fixed length DN 137
- Dial variable length DN 137
- Name dialing 137
- Name dialing example 137
- Name dialing requirement 138
- Dial by number or by 138
- The name dialing prefix 138
- Record the dialing 139
- How to suppress the 141
- Exceptions 141
- Definition 142
- Suppressing the 142
- Scripting the greeting 142
- The thru-dial service 4-31 143
- IF the dialing method is 143
- IF THEN 143
- 4-32 The thru-dial service 144
- IF THEN 144
- Script the custom 145
- System greetings 145
- 4-34 The thru-dial service 146
- Permission codes 147
- Permission codes: 9911 147
- 4-36 The thru-dial service 148
- Indirect access 149
- Scenario 149
- 4-38 The thru-dial service 150
- Section B 151
- 4-40 The thru-dial service 152
- The screen 154
- Field descriptions 158
- The thru-dial service 4-49 161
- Testing the thru-dial service 167
- 4-56 The thru-dial service 168
- Chapter 5 175
- Voice menus 5-3 177
- 5-4 Voice menus 178
- Key Function 178
- Voice menus 5-5 179
- Voice Menu 182
- Procedure 183
- 5. new product information 184
- 5-12 Voice menus 186
- See Also 187
- Configuring the other 187
- 5-14 Voice menus 188
- 5-16 Voice menus 190
- Character Function 190
- The access password 191
- Maximum length 191
- The update password 191
- 5-18 Voice menus 192
- Purpose of the menu 193
- 5-20 Voice menus 194
- Voice menus 5-21 195
- Description 196
- Default setting 196
- Voice menu choices 198
- Voice menus 5-25 199
- 5-26 Voice menus 200
- TD—Time-of-day control 201
- EM—Express messaging 201
- 5-28 Voice menus 202
- VM—Voice messaging 203
- Example: 203
- PM—Prompt maintenance 203
- GS—Greetings service 203
- 5-30 Voice menus 204
- Voice menus 5-31 205
- FIM—Fax item maintenance 206
- Assigning actions to 206
- PP—Play prompt 207
- RV—Call revert DN 207
- RP—Repeat menu choices 207
- MM—Return to main menu 207
- DS—Disconnect 208
- Voice menus 5-35 209
- Menu action Related fields 209
- Voice menus 5-39 213
- 5-40 Voice menus 214
- 5-42 Voice menus 216
- Definition screen 221
- 5-48 Voice menus 222
- Adding a voice menu 224
- Voice menus 5-55 229
- Testing the voice menu 230
- 5-58 Voice menus 232
- Chapter 6 239
- Basic automated attendant 241
- 6-4 Automated attendants 242
- Automated attendants 6-5 243
- Automated attendants 6-7 245
- 6-8 Automated attendants 246
- Automated attendants 6-9 247
- Flowchart showing 248
- 6-14 Automated attendants 252
- Automated attendants 6-15 253
- Nested time-of-day controls 257
- 6-20 Automated attendants 258
- Business Days Mon through Fri 261
- 6-24 Automated attendants 262
- Chapter 7 263
- Voice forms 7-3 265
- Typical voice form 266
- Using voice forms 267
- The transcriber 268
- Notification features 268
- System engineering 269
- 7-8 Voice forms 270
- Application scenarios 271
- 7-10 Voice forms 272
- Before you begin 275
- Voice forms 7-15 277
- Flowcharting the application 279
- Whole Form 280
- At Each Field 280
- Voice forms 7-19 281
- Answer length limit 282
- Additional requests 282
- Access to the form 282
- Create a list of steps 283
- Flowchart 286
- The introductory 287
- Instructional prompts 287
- Number sign to stop recording 287
- Zero (0) for assistance 288
- Organization of the form 288
- Information required on-hand 289
- Confirmation 289
- General guidelines for 290
- The farewell greeting 290
- Testing your 291
- See also 292
- MWI notification 293
- 7-32 Voice forms 294
- Voice forms 7-33 295
- Notification by voice message 296
- Identify the voice 299
- 7-38 Voice forms 300
- Voice forms 7-39 301
- 7-40 Voice forms 302
- Voice forms 7-41 303
- Defining No Answer fields 304
- Determine whether the 305
- Defining Voice Answer fields 306
- Voice forms 7-45 307
- Identify whether the 308
- Voice forms 7-47 309
- Using one generic 311
- Using a number of 311
- 7-50 Voice forms 312
- Recording the 314
- Record as you define fields 314
- Choosing the speaker 315
- 7-54 Voice forms 316
- Incomplete recordings 318
- 7-60 Voice forms 322
- Fields screen 327
- Inserting a new field 328
- Testing the voice form 337
- 7-76 Voice forms 338
- 7-78 Voice forms 340
- 7-84 Voice forms 346
- 7-94 Voice forms 356
- Voice forms 7-95 357
- Keep good records 360
- Monitor operational 360
- Managing transcriber activity 361
- Transcribing voice forms 364
- Voice forms 7-103 365
- Managing response IDs 367
- 7-108 Voice forms 370
- Chapter 8 371
- Time-of-day controllers 8-3 373
- Business or off-hours 374
- Time-of-day controllers 8-5 375
- Time-of-day controllers 8-7 377
- 8-8 Time-of-day controllers 378
- 8-10 Time-of-day controllers 380
- Time-of-day controllers 8-11 381
- 8-12 Time-of-day controllers 382
- Off-hours 383
- Identify the business 383
- Record the service IDs 384
- Identify the time-of 385
- 8-16 Time-of-day controllers 386
- 8-18 Time-of-day controllers 388
- 8-26 Time-of-day controllers 396
- Risk of data loss 397
- 8-28 Time-of-day controllers 398
- Chapter 9 405
- Activation session 415
- Chapter 10 417
- How this report relates 420
- Services Detail report 420
- Monitoring voice menus 420
- Disk Usage Detail 421
- Appendix A 423
- Worksheets 424
- ❑ Call Answering ❑ 425
- ❑ Yes ❑ 425
- Holidays 426
- ❑ Name ❑ Both ❑ 429
- ❑ Variable ❑ 429
- Voice Form Sequence Worksheet 434
- No Answer Field Worksheet 437
- A-22 Worksheets 444
- Appendix B 445
- Sample sessions 446
- Sample transcriber 448
- “Response deleted.” 450
- Index--6 456
- Reader Response Form 457
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