Meridian 555 Podręcznik Użytkownika Pobierz pdf (Strona 272)

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7-10 Voice forms

Application scenarios

Standard 1.0 Voice Services Application Guide January 1998

day after several new ads appear in the newspapers, and

potential applicants get frustrated when they cannot get through

to staff. The department wants to receive information from all

interested applicants and would like to get more detailed

information from applicants before calling back.

You could help solve this problem by creating an automated

attendant. The number is published in the newspaper ads as a

24-hour, seven-days-a-week service which provides more

information about each position and which takes information

from the caller. For example, the ad could say “Call 555-0011

to find out more about these positions and to tell us about

yourself.” The automated attendant is a voice menu application.

Each menu option corresponds to one of the advertised

positions. When a caller selects an option, he or she is

connected to the appropriate voice form. The form begins with a

greeting which gives more detail about the selected job opening.

(If, for example, a particular position has been filled, the

greeting is rerecorded to reflect this.) It then asks interested

callers to stay on the line and respond to various questions

which will help the department to screen applicants. At the end,

callers are given the opportunity to leave a general message or

comment. The person who is notified of new responses (through

a message waiting indicator) is the staff member in charge of

the advertisement, interviewing, or hiring for a particular

position.

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